Privacy Policy
Last Updated: 1 August 2026
At RewardMate, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
By using RewardMate or our website, you agree to this Privacy Policy.
Information We Collect
Depending on how you use RewardMate, we may collect the following information:
Personal Information
When you purchase RewardMate Pro or contact our support team, we may collect:
- Name
- Email address
- Billing information
- Company name (if provided)
- Country or region
- Support messages and attachments
Payment information is processed securely by our payment providers. We do not store your full credit card or payment details.
Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Cookies and similar technologies
This information helps us improve our website and user experience.
Plugin Data
RewardMate does not collect or transmit your customers’ personal information to our servers.
All loyalty points, customer rewards, purchase history, and plugin settings are stored securely within your own WordPress database unless you choose to connect with third-party services.
Licensing & Updates
RewardMate Pro uses Freemius to manage licensing, software updates, payments, and subscription management.
When you activate the Pro version, Freemius may collect limited information, including:
- Website URL
- WordPress version
- PHP version
- Plugin version
- License status
- Site language
- Basic server environment information
This information is used solely for:
- License activation and validation
- Delivering automatic updates
- Subscription management
- Improving compatibility
- Providing customer support
Freemius processes this information according to its own Privacy Policy.
How We Use Your Information
We use the information we collect to:
- Process purchases
- Manage licenses and subscriptions
- Deliver plugin updates
- Provide customer support
- Respond to inquiries
- Improve RewardMate
- Prevent fraud and abuse
- Comply with legal obligations
Cookies
Our website may use cookies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Enhance your browsing experience
You can disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We may use trusted third-party providers, including:
- Freemius (Licensing, payments, subscriptions, plugin updates)
- Payment processors
- Email delivery services
- Analytics providers
- Customer support platforms
These providers only receive the information necessary to perform their services.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or electronic storage is completely secure.
Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Maintain licensing records
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise these rights, please contact us.
Children’s Privacy
RewardMate is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact our support team.
Freemius Privacy Notice
RewardMate Pro integrates with Freemius for licensing, billing, subscriptions, and software updates. By activating the Pro version, certain technical and licensing-related information is shared with Freemius to enable these services.
For more information about how Freemius processes your data, please review the Freemius Privacy Policy on their official website.